Being locked out of your account is frustrating, especially when you need to access your documents or manage a service. The first thing to know: your Aiden account (account.aiden.es) doesn’t use a password. Every time you sign in we email you a one-time code, so there’s no password to forget or reset. Almost every access problem comes down to one of these causes.
How to sign in
- Go to account.aiden.es
- Enter the email address your Aiden services are under and click Continue
- You’ll receive an email with a 6-digit code
- Enter it on screen and you’re in
The code expires after 10 minutes and can only be used once. Next time you sign in you’ll get a new one.
The code isn’t arriving
- Check your spam or promotions folder
- Make sure you’re typing the email address registered with Aiden, with no spaces or typos
- Wait a minute and click «Resend code» on the same screen
For security, only a few codes can be requested in a row for the same email. If you see «Too many attempts», wait about 15 minutes and try again.
The code doesn’t work
If you see «Wrong or expired code», more than 10 minutes have probably passed or you’re using an older code. Request a new one and always use the latest one you received. After several wrong entries the code is invalidated and you’ll need to request another.
It says I don’t have an active subscription
Only emails with an active Aiden service can sign in. If you see that message, you’re most likely using a different email from the one you signed up with. Try the one that receives our invoices.
I don’t remember my account email
Without your email we can’t send you the code, so in this case our support team steps in: contact support at support@aiden.es with your name and any service you’ve purchased (your company, your domain, etc.). With that information we’ll locate your account and verify your identity before giving you access.
My account is locked
If you can sign in but can’t use your services, the lockout may be due to a payment issue. Check whether you have outstanding invoices: once you settle them, access is restored. If you don’t see any pending payments or the lockout persists, contact support so we can review your case.
What about my email password?
The only thing with its own password is your professional mailbox (you@yourdomain.com): it’s the one you chose when you created the email account and use in Outlook, Gmail or your phone. You change it from your hosting dashboard, under Email, not from account.aiden.es. The support portal doesn’t use a password either: we email you a sign-in link.
If none of this works, email us at support@aiden.es with the email address you’re using and the message you see on screen, and we’ll sort it out with you.