In the Aiden apps, Support has two tabs: Live chat and Tickets. The chat is the quickest; a ticket is best if you want it in writing and a reply by email.
Where to find it
- Aiden Startup: Settings → Support → Contact support
- Aiden Hosting: tap your photo → Support. Also under Settings → Contact support
Live chat
- Open the Live chat tab. Lunnar greets you with Hi, I’m Lunnar. How can I help?
- Type your question. With + you can attach an image or a PDF of up to 10 MB
- If Lunnar offers to do something for you, it shows I need you to confirm this and does nothing until you tap Confirm
- If a person is needed, you will see Waiting for someone from the team. When they take over, their initial appears instead of Lunnar
The team answers in Spanish and English. If nobody is online, we reply in the same chat as soon as they are back.
Tickets
- Open the Tickets tab and tap New ticket (in Aiden Hosting, New)
- Choose the category and type the subject and message
- Tap Send ticket. You will see it under Active with its status (Open, In progress, Resolved or Closed) and can follow the conversation inside
💡 Tip: in Aiden Startup, while you type the ticket, Lunnar suggests an answer. If it helps, there is no need to send it.
Lunnar can make mistakes and will never ask for passwords or payment details. If you can’t use the app, write to support@aiden.es or see How to contact Aiden support.