An invoice only reaches your client when two things are true: you have Stripe connected and the client has an email on their record. Without the first, the invoice stays as a draft; without the second, no email goes out.
It stays as a draft
- You don’t have Stripe connected. When you create it you’ll see Invoice created and the notice Saved as a draft. Connect Stripe to email it to your client. Connect it in Books Settings → Payments and payment methods and send it again
- You saved it as a draft. If you tapped Save draft in the last step, the invoice waits for you to send it
- The email couldn’t go out. If sending failed, you’ll see that the invoice has been saved as a draft. Wait a few minutes and try again
It says it was sent, but the client didn’t get it
- The client has no email on their record, or the invoice was made with a name typed by hand that isn’t one of your clients. Books can only send to the email on the record. Add it on the website, at startup.aiden.es → Books → Clients, where you also have their tax ID and address
- The email is in spam or misspelled. Ask your client to check their junk folder, and check the address on their record
How to send it again
- Open Books → Invoices and tap the invoice
- Tap Send invoice, or Resend invoice if it already shows as sent
- If you see Couldn’t send it, read the reason in the message and fix what’s missing
💡 Tip: right after sending it you can tap Copy payment link and send it yourself by WhatsApp or text message. That way you don’t depend on email alone.
More details in how to create and send an invoice from the app and connect Stripe to accept card payments. If something doesn’t work, write to us from Settings → Support → Contact support or at support@aiden.es.