If you can send from your mailbox but emails from outside don’t reach you, it is almost always the domain’s DNS: it doesn’t announce which server its mail goes to. The Aiden Hosting app checks this in Mail → Email health.
How to check it
- Tap the Mail tab and, under More options, Email health
- If you have several domains with email, choose the domain at the top
- Look at What your domain announces: each item shows its status
- If something is missing, tap Publish what’s missing. If everything is fine, you will see Your domain announces everything it needs to.
What each status means
- Missing: that item isn’t published. If mail receiving (MX) is missing, the app warns you with Right now your mail isn’t arriving
- Published: it is there and correct
- There is another value: something different is set and the app leaves it alone, because it could belong to another email provider and changing it would cut off your service
The items are mail receiving (MX), the mail server, sending permission (SPF), the email signature (DKIM) and the anti-spoofing policy (DMARC). Publish what’s missing only adds what is missing: nothing already there is changed. DNS changes take a few minutes to show up everywhere.
⚠️ Important: if mail receiving shows “There is another value”, your domain sends its mail somewhere else. If you no longer use that other provider, contact us and we will go through it with you before changing anything.
The check only works for domains whose DNS Aiden manages. To see or edit records by hand, see How to configure your domain’s DNS. If something doesn’t work, tap your photo at the top → Contact support, or email support@aiden.es.