When someone writes to an address on your domain that doesn’t exist (for example, a typo like hlelo@), you decide what happens to that email. You choose per domain, in the Aiden Hosting app.
Step by step
- Tap the Mail tab and, under More options, Addresses that don’t exist
- If you have several domains with email, choose the domain
- Choose Reject it or Collect it in a mailbox
- If you choose to collect it, pick the mailbox that will receive it under Collect it in
- Tap Save. You will see Saved with what will happen from now on
Which option suits you
- Reject it: whoever makes the mistake gets a notice that the address doesn’t exist. This is the recommended option: they find out and write to you correctly
- Collect it in a mailbox: nothing gets lost, but all the junk mail sent to made-up names on your domain comes in too
Misdirected email can only be collected in one of your mailboxes on the same domain. Sending it to an outside address would end up forwarding all the spam. If you don’t have a mailbox on that domain yet, the app asks you to create one first.
💡 Tip: if what you want is to receive at a specific address (sales@, invoices@…), you don’t need to collect everything: create an alias on your mailbox.
To create aliases, see Aliases, forwarding and auto-reply for your mailbox. If something doesn’t work, tap your photo at the top → Contact support, or email support@aiden.es.