All your Aiden invoices are saved in your dashboard and you can download them as PDFs whenever you need them — for your accounting, to justify an expense to your accountant, or simply for your records. There’s no need to contact support: they’re always available in your account.
From your Aiden dashboard
- Go to My Account → Billing → Payment History
- Find the invoice you need — the history shows all your payments sorted by date
- Click on the invoice
- Download the PDF
The PDF is a valid document containing the transaction details, ready to provide to your accountant or attach to your accounting records.
Invoices by email
In addition to your dashboard, you’ll receive an automatic receipt by email after each payment. This is useful as immediate confirmation, but remember that your dashboard history is where you’ll always find the complete document, even if you’ve deleted the email.
Do you need specific tax information?
If you need an invoice with specific tax details — company name, VAT/tax ID, your company’s tax address — contact support providing the details that should appear and the affected invoice. We’ll issue you a corrected version.
Common issues
- You can’t find an invoice: check that you’re logged in with the account that made the payment — each account only sees its own invoices.
- The receipt didn’t arrive by email: check your spam folder and verify your email address in My Account. The document will still be in your history.
- Your billing information is outdated: update it in My Account so future invoices are correct, and ask support to correct the ones already issued.
Something doesn’t add up on an invoice? Write to us at support@aiden.es and we’ll review it.