We’re sorry to see you go, but cancelling your Aiden account is straightforward. That said: before doing so, it’s worth understanding what it entails, because closure affects all your services and is irreversible. Here we explain the complete process and what you should prepare beforehand.
How to request cancellation
To cancel your account, contact our support team at support@aiden.es or via live chat. Write to us from the email address associated with your account so we can verify it’s you, and let us know that you want to permanently close the account. The team will confirm the steps and notify you if there’s anything pending that needs to be resolved first.
What happens to my active services?
Each service has its own cancellation process. You must cancel each one separately before deleting the main account: your company subscription, your domains, your hosting, your email, etc. Bear in mind that some services have legal implications — for example, if you have a registered company, closing it or transferring it to another agent is a separate process that you should plan well in advance.
Before cancelling: checklist
- Download your invoices — you’ll need them for your accounting
- Save your company documents — certificates, presentations and digitised correspondence
- Export your email if you use email with Aiden
- Transfer your domains to another registrar if you want to keep them
- Resolve outstanding invoices — an account cannot be closed with unpaid balances
⚠️ Account cancellation is irreversible. Make sure you back up all your data.
Have any doubts before taking the step? Write to us at support@aiden.es — we’ll help you determine the best option for your situation.