Messages people leave on your website’s contact form are in My Website → Tools → Messages from your site. Every time one arrives, we also let you know by email and with a notification in the app.
How to see them and reply
- Open the My Website tab and, under Tools, tap Messages from your site. You can also get there from Settings → Your website → Contacts (tap your photo on Home and then Settings)
- Each message shows the name of the person writing, the website it comes from, the date and time, and what they wrote
- Tap their email to reply with your email app, or their phone number to call them
What you need to know
- Messages can’t be marked or deleted in the app: they stay in the list, newest first. You can see the last 100
- The email notification goes to your account’s address, in your account’s language. If the person left their email, you can reply directly to that notification and your reply goes to them
- This is where messages from the contact form on the websites Lunnar built for you arrive
- If none have arrived yet, the screen says No messages yet
💡 Tip: if you want people who sign up on your website to join your Email Marketing lists, that’s set up separately: see how to import contacts and create lists.
If something doesn’t work
If you know someone has written to you and their message doesn’t show up, write to us from Support, in the sheet that opens when you tap your photo on Home, or at support@aiden.es, and tell us the website and roughly what time. If what you’re getting are appointments, they’re in Bookings and appointments.