To let your customers book appointments from your website, go to My Website → Tools → Bookings and appointments, set up your services and hours and tap Turn on bookings on my site. Your website will get a Bookings page where customers choose the service, day and time.
Turn on bookings
- Open the My Website tab and, under Tools, tap Bookings and appointments
- Tap Set up bookings: it’s the gear at the top or, if you don’t have any appointments yet, the button in the middle
- Under SERVICES, type the name of each service, how many minutes it lasts and, if you like, its price. Tap Add service to add another
- Under HOURS, switch on the days you’re open and type your opening and closing times
- Under SLOT LENGTH, choose how often an appointment can start: 15, 30, 45 or 60 minutes
- Tap Turn on bookings on my site. If you’re only changing something and the page already exists, Save changes is enough
⚠️ Important: the app sets up bookings for the first website in your list in My Website. If you have several and want them on another one, write to us. Also, Set up bookings only appears if you come in from My Website → Tools: from Settings or a notification you see your appointments, but not the settings.
When someone books
- You get an email and a notification in the app with the service, day, time and the customer’s details
- The appointment appears in the list as Pending. Tap Confirm or Cancel
- If the customer left their email, they get a message when you confirm or cancel. Cancelled ones move to Cancelled
- A time that’s already booked is no longer offered on your website. If you cancel that appointment, it becomes free again
If something doesn’t work
The Bookings page is created on your website in the background, so it can take a little while to appear. If it doesn’t appear or appointments aren’t coming through, write to us from Support, in the sheet that opens when you tap your photo on Home, or at support@aiden.es. Messages from the contact form are separate: see where to see your website’s messages.