When Aiden sends a paper letter for you, for example to Companies House, you can track it in the Docs tab, under the Letters filter. That filter only appears when there is at least one letter.
Step by step
- Open the Docs tab and tap Letters
- Each letter shows its subject, recipient, date and status. If it has a tracking page, tap View tracking on the same row to open it in your browser
- Tap the letter to see the details: To, Service (Royal Mail and the class) and Posted on
- If Royal Mail has given it a number, tap Track with Royal Mail
What each status means
- Being prepared: the letter is being printed and prepared
- Posted: it has been handed to Royal Mail
- Delivered: it has reached the recipient. We only know this for tracked services
- Returned or Cancelled: it didn’t arrive; the details show the Reason if there is one
💡 Tip: if the details say This service has no tracking number, Royal Mail does not confirm delivery and the last step you will see is that it was handed to Royal Mail. At the bottom, Status checked tells you when it was last checked.
More on what’s in Docs: how the Docs tab works. A returned letter, or one that doesn’t appear? Write to us from Settings → Support → Contact support or at support@aiden.es.