There are two identity checks and one does not replace the other. Aiden asks for its own to activate your account, and you do it in the app with Stripe Identity. UK law requires the Companies House one from directors and PSCs: you do it on GOV.UK and it gives you your personal code.
Aiden’s verification
- In Search, type “identity” and tap Verify identity
- Check the list of Checks and tap Verify my identity. Have your ID or passport ready: it takes a couple of minutes
- Follow Stripe’s steps in the sheet that opens. When you finish, the app shows Verification in progress while it is reviewed, and then Verified
- If you see Couldn’t be verified, tap Try again
The result also shows in My company → Identity verification: Identity verified (“Verified with Stripe Identity”) or Not verified.
The Companies House verification
You don’t do this one with Aiden: you do it on GOV.UK with GOV.UK One Login, or through an authorised agent (ACSP), and when you finish you get your Companies House personal code. We explain it step by step in How to verify your identity for Companies House. Then save it in the app so Aiden can file on your behalf: how to save your Companies House codes.
Not sure which one you’re missing? Write to us from Settings → Support → Contact support or at support@aiden.es.