The email you sign in with is changed on account.aiden.es, under Personal details. To confirm the new address is yours, we send a 6-digit code to it.
Step by step
- Sign in to account.aiden.es and open Personal details
- Click Account email. Change your account email opens
- Type the New email and click Send me the code
- Under Check your email, type the code sent to the new address and click Confirm. The code is valid for 15 minutes
- You’ll see Email updated. From then on you sign in with the new email
What happens next
- Your old address receives the notice Your account email has changed. If it wasn’t you, contact us straight away
- Your name and billing details stay as they were
If something goes wrong
- We could not send it: check that the email is typed correctly and that no other Aiden account already uses it. Each email can only have one account
- That code is not correct: make sure it is the latest one you received. If more than 15 minutes have passed, start again
💡 Tip: the email can only be changed on the website. In the app you can see it under Personal info, but you can’t edit it.
For your other details, see How to update your account details. Need help? Email us at support@aiden.es.