Cancelling an Aiden subscription doesn’t cut it off straight away: it stops renewing and you keep the service until the end of the period you’ve already paid for. Until that date you can reactivate it and everything carries on as before.
Cancel on account.aiden.es
- Go to account.aiden.es → Billing & subscriptions → Your subscriptions and click Cancel on the one you want
- Choose the reason: It is too expensive, I do not need it any more, I am not happy with support, I am moving to another provider or Another reason
- Under Before you go we may offer you a deal: click I want this offer if you’re interested. If your reason is support, we first suggest Talk to a person
- If you’d rather cancel, click Cancel anyway. The subscription changes to Cancelling and you’ll see the date it ends
Cancel in the app
- In the Aiden Hosting app, open your account menu → Aiden account. In the Aiden Startup app for Android, go to Settings → Manage your Aiden Account
- Tap Payments and subscriptions, tap the subscription under Subscriptions and then Cancel subscription (underneath it says how long it stays active)
- Choose the reason and tap Continue. If there’s an offer for you, Before you go appears with I want this offer and Cancel anyway
- On the last screen you check the end date and tap Cancel subscription. If you change your mind, tap the button to keep it
Reactivate it
As long as the end date hasn’t arrived, on account.aiden.es click Do not cancel on the subscription; in the app, tap the subscription → Resume subscription and confirm with Resume. It will renew again on its date.
💡 Tip: each subscription can get an offer to stay at most once every 12 months, and each customer a maximum of two a year. If you’ve already used it, it won’t appear again.
To see what you have and when it renews, see Your subscription and payment method. If you’d like to talk it over with someone first, email us at support@aiden.es.