Your campaigns are sent to lists, so first create one and add your contacts to it. In My Website → Tools → Email marketing, under Contacts, you’ll find Lists and Import contacts. Nothing is saved until you review the summary and confirm.
Create a list
- Tap Lists and then New list at the top. If you don’t have any yet, you’ll see Create list
- Give it a Name, for example “Customers” or “Leads”, and tap Save
If you delete a list, its contacts aren’t deleted: they stay in Your contacts and the list goes to the trash for 30 days.
Import your contacts
- Tap Import contacts and choose where they come from: A CSV file (from Excel, Mailchimp or your customer software, saved as CSV), Paste emails (one per line; then tap Check) or My shop’s customers, with people who’ve bought from your website
- The app shows how many New contacts there are, how many were already there, how many aren’t valid and how many unsubscribed before
- Under Which lists, tick one or more. If you like, add a Tag (optional), such as “fair 2026”
- Tick I have these people’s permission to email them. and tap the Import button with the number of contacts
⚠️ Important: only import people who have given you permission to email them. Without that box ticked, the app imports nothing.
Let people sign up from your website
Under Get subscribers you have two options:
- Forms: every list has its own sign-up form, with its own page, a code for your website and a pop-up. People who sign up get an email to confirm and don’t receive campaigns until they do
- Your website’s forms: link the form you already have on your Aiden website (WPForms, Contact Form 7, Elementor, Gravity or Ninja) to a list. Choose Only those who tick the box or Everyone who submits the form and tap Connect. Emailing someone who only sent you a question isn’t legal in most cases
If something doesn’t work
If a file can’t be read, open it in your spreadsheet and save it again as CSV. If it still won’t import, write to us from Support, in the sheet that opens when you tap your photo on Home, or at support@aiden.es. Messages from your website’s contact form don’t go into your lists: they’re in Messages from your site.