We send you this email when someone signs in to your Aiden Account from a device or browser we had not seen before. If it was you, there is nothing to do. If you do not recognise it, close that session as soon as possible.
What the email shows
- Device: the type of device and the browser, for example iPhone · Safari or Windows · Chrome
- IP address: the address the sign-in came from
- Date: the day and time of the sign-in
- The Review my sessions button, which opens your account
We always send it, even if you have turned off other emails under Notifications, and it reaches you in your account language. It is not sent the very first time you sign in, because there are no devices to compare with yet. The same alert, New sign-in, also appears under Notifications on account.aiden.es.
If it was not you
- Click Review my sessions in the email, or go to account.aiden.es → Security & sign-in
- Under Where you’ve signed in, click Sign out on the one you do not recognise, or Close all to close them all, yours included
- Check your Passkeys and remove any that are not yours
- Make sure nobody else can get into your email: whoever reads it can receive your codes
💡 Tip: a new browser, another phone or a browser update can count as a new device, so it is normal to get the alert even when it was you.
More on closing sessions in See where you are signed in and sign out. If you need help, reply to that same email or write to us at support@aiden.es.