Got a letter from HMRC, Companies House or your bank and not sure what it says? Take a photo and Lunnar explains what it is and what you need to do.
Step by step
- On Home, tap Letter. You can also get there from Search → Scan a letter or, in the Lunnar chat, with + → Scan a letter
- Tap Take a photo or Choose from gallery. The first time, the app asks for permission to use your camera or photos
- Wait while Reading the letter… is shown
- Read the explanation under What your letter says
- Tap Share to save or send it, or Scan another to carry on
⚠️ Important: the letter and its explanation are not saved in Docs or anywhere else in the app. If you want to keep the explanation, tap Share before leaving.
If it doesn’t work
- Couldn’t read the letter: take the photo in good light, straight and sharp, and tap Try again
- No permission: allow camera or photo access for Aiden Startup in your phone settings
Lunnar is an AI and can make mistakes. Always check dates and amounts against the original letter. Lunnar runs on artificial intelligence models from external providers. What you ask it is sent encrypted only to prepare the answer, and those providers do not use it to train their models. That includes the photo of the letter.
What to do next with the letter: you’ve received a letter from HMRC or Companies House. Questions? Write to us from Settings → Support → Contact support or at support@aiden.es.