At support.aiden.es you have the Lunnar assistant. Without signing in to your support area, it answers with the help centre articles. If you sign in with the link we email you, it can also look at your details and handle requests for you.
What it checks
- Your support tickets and how they are going
- Your services, your domains (expiry, auto-renewal and lock) and their DNS records, read-only
- Your subscriptions, your unpaid invoices and the service status
- In Aiden Startup, how your company formation is going, your obligations with their dates and your documents
What it does for you
- It opens a ticket (it confirms the subject with you first) or adds a message to one you already have
- It resends your latest invoices and emails you guides, always to the email you signed in with
- It reissues your website’s SSL certificate, starts a backup or asks the team to restore one
- It pulls your company details from Companies House again if they look out of date
What it confirms first
Cancelling or reactivating a subscription, applying an offer, charging an unpaid invoice, turning on a domain’s auto-renewal and requesting your Confirmation Statement are done only if you reply yes in your next message, one at a time. Before cancelling it shows you any offers available to you.
Lunnar is an AI and can make mistakes. If you’d rather talk to a person, ask it and it will open a ticket.
More in what Lunnar can do in each app and how to contact Aiden support. You can also write to support@aiden.es.