When the browser shows “Not secure” next to your domain, it almost always means the site’s SSL certificate is missing or has expired. At Aiden the certificate is free, from Let’s Encrypt, and you issue or renew it yourself in the Aiden Hosting app.
How to issue or renew it
- In the Hosting tab, tap your site
- Scroll down to SSL certificate and tap Issue or renew the certificate
- The app confirms that the certificate has been requested. It may take a few minutes
- Open your site in the browser again. If the warning is still there, close the tab and open it again
How many days it has left
At the top of the site’s page you’ll see SSL certificate valid for N more days, and the Issue or renew the certificate row shows when it expires. In the list on the Hosting tab, a site with 21 days or fewer left shows SSL expires in N d.
If it can’t be issued
- The domain doesn’t point to Aiden yet: to issue the certificate, the domain has to reach our server. If you’ve just registered it, transferred it or changed its DNS, wait for the change to propagate and try again. See How to configure your domain DNS
- The app says it couldn’t be issued and the domain already points to Aiden: write to us with the domain name and we’ll look into it
💡 Tip: after changing a domain’s DNS, issue the certificate again once the site already loads on that domain.
If the warning doesn’t go away, write to us from Support in the app or at support@aiden.es. And if the site doesn’t load at all, see My website won’t load or is showing an error.